InterJournal Complex Systems, 1359
Status: Accepted
Manuscript Number: [1359]
Submission Date: 2004
An Integrated Methodology to Facilitate The Emergence of New Ways of Organising
Author(s): Eve Mitleton-Kelly

Subject(s): CX.4

Category:

Abstract:

If organisations are seen as complex evolving systems (CES), then the approaches, methods and tools that we use to study them and to help them evolve need to be appropriate - for example, they need to take the characteristics of organisations as CES into account; they need to track changes over time; and they need to address both the qualitative and the quantitative aspects of the organisation under study. The Complexity Group at the London School of Economics has been working collaboratively with organisations since 1995 to develop such a methodology and the paper will describe the different qualitative and quantitative tools and methods that make up the integrated methodology. The Group has also been developing a theory of complex social systems that underpins the methodology. Both the methodology and the theory have been developed and tested in practice in a series of projects looking at real problems faced by our business partners and the paper will illustrate the use of the methodology using a specific case. The tools provide rigor by triangulating the data and the findings and by testing against interpretation bias. They also provide different but complementary information about the organisation and offer a very rich and deep understanding. The findings can then be used as an informed basis for co-creating the enabling infrastructure. We work with a core team to identify the social, cultural and technical conditions that together will help the organisation create the kind of environment conducive to change and the emergence of new ways of organising.

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